Policies
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Shipping
USA domestic orders include all orders within the 50 United States.We ship via priority mail or UPS ground unless other arrangements are made. Orders are sent with delivery confirmation guaranteed to the address provided. Anxious Earth cannot bear responsibility for packages lost or stolen after delivery is confirmed. Signature confirmation available by request by typing "signature confirmation" in the comment section of your order and it is suggested for larger orders or orders to apartment buildings, businesses or unsecured areas. Lost package claims must be received within 30 days to ensure a postal investigation.
International orders will ship via US Post, and may require additional postage. In the event that more postage is required, we will notify you by email. Orders will not be charged or sent until confirmation of additional postage is received. International shipping is guaranteed as far as customs in the receiving country, unless arrangements are made for express shipping. Anxious Earth cannot bear responsibility for customs or duties charges that some items may incur. Anxious Earth cannot bear responsibility for loss or theft of international packages after they reach customs in their destination country, unless arrangements are made for express shipping. Lost or damaged package claims must be received within 30 days to ensure a postal investigation.
Return policy
Items may be returned (unused with all tags intact) within 14 days of delivery for a refund minus a 10% restocking fee. Customer is responsible for all shipping charges (re-shipping charges for exchanged items). Please understand it is necessary to charge a restocking fee on returns in order to cover the costs associated with filling and processing your order. This is done so we can continue to bring you the best possible selection of products. Sorry, but we cannot accept returns or exchanges on underwear or socks for any reason. Returns received after 14 days of delivery are subject to refusal, or at the least will be charged a 25% restocking fee. Please understand that much of the inventory we order is in very limited supply and orders can only be made on a bi-annual basis. For this reason we sincerely appreciate your timeliness with returns or exchanges. Thanks for your cooperation.
Exchange policy
Items may be exchanged once (unused with all tags intact) within 14 days of delivery for another size or product. Customer is responsible for all shipping charges (re-shipping charges for exchanged items).
All returns & exchanges should be sent to:
Anxious Earth
8437 Tuttle Ave
Sarasota, FL 34243
Email us at: Info@AnxiousEarth.com or call us at 1-978-202-7300
Please include a copy of your order with all exchanges or returns.